Terms and Conditions

By using the Marouf Coffee website and placing an order, you agree to the following terms and conditions:

1. Orders and Payment

• Customers are responsible for checking all order details before completing the purchase.
• Orders are confirmed after payment is completed or the selected available payment method is confirmed.
• Prices displayed on the website are the prices applicable at the time the order is placed.
• Marouf Coffee reserves the right to update prices or products without prior notice.

2. Products

• Products are prepared according to the options and details selected by the customer when placing the order.
• Some products may vary slightly in appearance or color from the images displayed on the website due to the nature of the products and preparation process.
• If a product becomes unavailable, we may contact the customer to offer a suitable alternative or determine the appropriate solution for the order.

3. Delivery and Pickup

• Orders will be delivered to the address provided by the customer when placing the order.
• Customers are responsible for providing a correct delivery address and phone number to avoid delays.
• Delivery times may vary depending on the delivery area, order size, and operational circumstances.
• The store is not responsible for delays caused by incorrect information provided by the customer or the customer's unavailability to receive the order.

4. Cancellation and Modification

• Customers may request to modify or cancel an order before preparation begins.
• Once preparation has started, the order may not be eligible for cancellation or modification.
• Customized or specially prepared orders may not be cancelled once preparation has started.

5. Returns and Exchanges

Due to the nature of food and beverage products, returns or exchanges are not accepted after the order has been received, except in cases where there is a clear issue with the order or an incorrect product has been delivered.

If there is an issue with your order, please contact our customer service as soon as possible, provide details of the issue, and attach photos when necessary. The case will be reviewed and the appropriate action will be taken.

6. Allergens

At Marouf Coffee, we strive to provide information about the ingredients used in our products whenever possible. However, some products may contain or come into contact with ingredients that can cause allergic reactions.

Potential allergens may include, but are not limited to:

• Milk and dairy products.
• Tree nuts.
• Peanuts.
• Eggs.
• Wheat and gluten.
• Soy.
• Other ingredients or additives that may cause allergic reactions.

Customers with food allergies or special dietary requirements are advised to contact us before placing an order to confirm the suitability of the ingredients.

Due to the possibility of using shared preparation areas or equipment, we cannot guarantee that products are completely free from traces of allergens.

Customers are responsible for informing the store of any food allergies or special dietary requirements before placing an order.

7. Customer Responsibility

• Customers are responsible for reviewing their order details, ingredients, and any special notes before completing the order.
• Customers must provide accurate contact and delivery information.
• Customers with food allergies must inform the store in advance.

8. Privacy

We are committed to protecting customer privacy and using the information provided only for purposes related to processing orders, delivery, customer service, and improving the shopping experience, in accordance with the applicable laws and regulations of the State of Qatar.

9. Changes to the Terms and Conditions

Marouf Coffee reserves the right to modify or update these Terms and Conditions when necessary. Any changes will become effective once they are published on the website.

10. Contact Us

For any inquiries, comments, or questions regarding products or orders, customers may contact Marouf Coffee through the communication channels available on the website.